Frequently Asked Questions.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions

If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.


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Simply email us within 12 hours. Be sure to include your order number! please also include the URL or name of the item and (type,colors..) that you would like to change, please also let us know the details in email.

If you receive your package and it is not what you ordered, please contact us immediately and provide us with :

– Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible)

We will do everything we can to correct our mistake as quickly as possible.